Customer Care
Shipping
Every MAKU order is packed by hand in our Italian studio and dispatched with care. Delivery times begin from the moment your order leaves us.
Delivery
European delivery
Complimentary shipping within the European Union on all orders over €150. Orders under €150 are shipped at a flat rate calculated at checkout. All shipments are carbon-neutral and fully tracked.
| Destination | Delivery Time | Cost |
|---|---|---|
| Italy | 2–3 working days | Complimentary over €150 |
| Germany · France · Spain | 3–4 working days | Complimentary over €150 |
| Rest of EU | 3–5 working days | Complimentary over €150 |
| United Kingdom | 4–6 working days | €15 / complimentary over €200 |
| Switzerland · Norway | 4–7 working days | €18 / complimentary over €250 |
| Rest of the world | 5–10 working days | Calculated at checkout |
Processing
Dispatch & tracking
Orders placed before 12:00 CET are dispatched within 1–2 working days from our studio. During collection launches and sale periods, dispatch may take up to 3 working days.
As soon as your order leaves us, you will receive a confirmation email with a tracking number. Track your parcel at any time from your order confirmation or by contacting customer care.